Refund Policy
Love It or Exchange It – Free Returns and Exchanges
At Casual Koncept, we believe in the quality of our products and want you to love your purchase. If you’re not fully satisfied, we offer hassle-free returns and exchanges, no questions asked.
365-Day Return Policy
You have 365 days from the date of purchase to request a return. Items must be returned in their original condition—unworn, unused, with tags, and in the original packaging. Proof of purchase, such as a receipt, is required.
How to Start a Return
To initiate a return, contact us at [email protected] or WhatsApp us at 03111222129. We will provide a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order when received. If your item is defective, damaged, or incorrect, contact us immediately, and we will make it right.
Exchanges
The fastest way to get what you need is to return the current item and place a new order after the return is processed.
Refunds
Once your return is received and inspected, we will notify you of the approval. Approved refunds will be processed back to your original payment method within 10 business days. If you do not receive your refund within 15 business days, please contact us at [email protected].
For any return or exchange inquiries, feel free to reach out at [email protected] or on WhatsApp